Last updated: 2026-08-17
Need help with Oddluck? Email contact@lightbulblabs.net and we'll get back to you. Include your device type (iPhone/Android) and the game version if it's a bug report.
Do I need an account or an internet connection?
Neither. Oddluck has no sign-up and no sign-in, and the whole game ships inside the app — it plays fully offline. The only thing that needs a connection is loading an ad; if you're offline, the game skips it and carries on.
Why am I seeing ads?
Ads are how Oddluck stays free to play. We only ever request non-personalized ads, and nothing about your game is shared with the ad provider — see the privacy policy. If an ad fails to load or you're offline, the game just continues.
I made a purchase and it isn't showing up / I got a new phone
Purchases go through the App Store or Google Play, so make sure you're signed in to the same store account you bought with, then use the game's restore-purchases option if one is offered. If it still doesn't come through, email us with the store you used and roughly when you bought it and we'll help; refunds themselves are handled by Apple or Google under their policies, not by us.
Where is my progress stored, and how do I delete it?
Your saved runs and settings live only on your device. We have no server and can't see them. To remove everything, uninstall Oddluck. If your device's iCloud or Android backup is enabled, a copy may live in that backup, which is managed by Apple or Google. Any store purchases remain tied to your store account.
Can I move my progress to a new phone?
There's no account to sign in to, so progress doesn't sync between devices. If you restore your new phone from a full device backup, your saves usually come across with it; a fresh install starts from the beginning.
Is Oddluck's luck rigged?
No — but it is luck. Oddluck events are drawn by the game's own systems. Preparation changes how hard an event hits, never whether one happens. Coins and other resources are game pieces with no real-world value.
I got a consent screen about ads
If you're in a region where the law requires it (for example, the EU or UK), a consent form appears once before any ad is requested. Oddluck only ever requests non-personalized ads regardless of what you choose. See the privacy policy for what the ad provider receives.
Something's not working
Try force-closing and reopening the game first, and make sure you're on the latest version from the store. If that doesn't help, email contact@lightbulblabs.net with a description of what happened, your device type, and your game version — we'll follow up.
Contact
Lightbulb Labs LLC
2108 N St Ste N
Sacramento, CA 95816